FAQs

Blisquet Infant and Toddler Toys FAQs

As a parent, you will inevitably have many questions when choosing toys for your child. Blisquet always responds to every user's concerns with a transparent and professional attitude. Here are the answers to the top ten questions that parents are most concerned about:

1、About product safety

Q1：Are the materials of Blisquet toys safe？


All products are made of maternal and infant grade environmentally friendly materials：

  • Food grade silicone:FDA certified, high temperature resistant (can be boiled and sterilized), soft and drop-resistant, suitable for oral babies to chew.
  • Natural logs: FSC-certified imported beech wood is selected, using plant-based water-based paint, zero formaldehyde, no heavy metal residue.
  • Textiles: OEKO-TEX® Standard 100 certified, does not contain fluorescent agents and allergenic dyes.

Q2：Have the toys passed international safety certification?

 
Blisquet's full range of products meets the following standards:

  • EU EN71 (physical safety, chemical migration, flame retardancy)
  • US ASTM F963 (mechanical properties, toxicity testing)
  • China GB6675 (National Toy Safety Technical Specifications)
    Each batch of products is accompanied by a test report, and the quality inspection number can be checked on the official website.

Q3：How to avoid the risk of swallowing small parts?

  • Toys for children under 36 months old all adopt "integrated design" or "anti-swallowing structure" (such as building block diameter > 4.5cm).
  • All detachable parts have passed the "tensile test" (must withstand a tensile force of more than 90N without falling off) and are equipped with detailed age-specific labels.

2、About product functions and usage

Q4：How to choose toys according to the age of the baby?

 
Blisquet launched the "Graded Growth System", which is classified by developmental stage:

  • 0-6 months: sensory enlightenment (such as black and white cards, rattles, touch balls).
  • 6-12 months: fine motor training (such as beads, press-to-sound toys). 
  • 1-3 years old: logical thinking development (such as puzzles, classified building blocks, scene play).

Q5：How to clean and disinfect toys?

  • Silicone/Plastic: Boil in boiling water for 3 minutes or treat in a steam sterilizer.
  • Wooden: Wipe with a damp cloth and dry in the shade, avoid exposure to the sun or soaking.
  • Textiles: Hang to dry after hand washing, and it is recommended to use a neutral detergent.
    (Note: Please check the product label for specific methods)

3、About purchase and after-sales

Q6: DO I NEED TO HAVE AN ACCOUNT TO ORDER？

  • No, you can also place an order as a guest. But, there are some perks if you have an account with us:
  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

Q7: WHAT PAYMENT METHODS DO YOU ACCEPT？

  • We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

Q8: HOW SECURE IS MY ONLINE ORDER？

  • When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q9: ARE THERE ANY EXCHANGE RATES？

  • All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Q10: HOW DO I SET MY SHIPPING ADDRESS？

  • Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "？" to "c".

Q11: CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER？

  • Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

Q12: HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE？

  • The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

Q13: WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER？

  • If something is still missing, please contact us immediately at support@blisquet.com.

4、About design concept and educational value

Q14：What is the design concept of Blisquet toys?

 
We follow the "P.L.A.Y." principle:

  • P（Potential）Stimulate potential：Encourage independent exploration through open play.
  • L（Love）Deliver love：Design parent-child collaboration functions (such as double puzzle base).
  • A（Adaptive）Age-appropriate growth：Modular toys can upgrade difficulty with age (such as building blocks into math teaching aids).
  • Y（Yes!）Safety commitment ：All designs are tested on the premise of "assuming that children will fall, bite, and throw".

Q15：Can toys replace early childhood education courses?

 
Blisquet does not advocate "alternative education", but provides "stress-free learning scenarios" through toys:

  • For example, puzzles cultivate concentration, musical toys enhance rhythm, and role-playing toys improve language expression.
  • The accompanying "Parents' Guide" provides family practice suggestions for international early childhood education methods (such as Montessori and Reggio Emilia).

5、Other questions

Q16：Can toys be given as gifts?

  • Free gift wrapping service is provided, and greeting cards can be customized.
  • Recommended holiday gift boxes: such as "Starry Sky Exploration Set" (including projection lamp + constellation puzzle + space story picture book).

Still have questions?
Please contact Blisquet professional consultants through the following methods:

  • Customer service email: support@blisquet.com (online 24 hours a day)
Blisquet believes that every question is an opportunity to optimize the experience. We are willing to grow together with millions of families, protect the innocence of children, and explore the future.